Frequently asked questions
Requirements/ Age limit
All renters must have a valid drivers license. The minimum age to rent a vehicle is 21 and the driver must have a valid driver's license. If the driver is between the ages of 21 to 24 only the standard class vehicles can be rented. Please also keep in mind, that an Underage Driver Fee will apply for all drivers under 25 years of age. All renters must be physically present at the start of the rental. We do not allow 3rd parties to pick up vehicles and our staff must physically hand the keys over to the person who will be driving. Drivers must have clean driving records (no major moving violations, DUI convictions, or similar infractions). We cannot rent any vehicles to drivers under the age of 21.
We reserve the right to run an MVR (Motor Vehicle Record) report on all renters prior to the start of the rental to verify a valid Driver’s License.
Additional drivers may be listed on your Rental Agreement at an additional charge. Each additional driver must be present at the time of delivery, must submit a driver’s license in advance, and will be subject to the same age, licensing and driving-record restrictions as the primary renter.
All reservations must be confirmed 24hrs before pickup. When returning the vehicle you have a 45min grace period to the time you picked the vehicle up. After that 45min additional charges of $300 up depending on the class rented will occur.
All renters must leave a damage deposit in the form of a credit card authorization or cash. If there is any damage found on the vehicle upon return, we reserve the right to use the entirety of your deposit for damages and loss of sales. The amount of this deposit will vary depending on the vehicle being rented and your type of insurance, but typically varies between $1,000 – $10k. This deposit is fully refundable following the completion of the rental. If you choose to use a debit/credit card, the deposit will be run as an “authorization only” (no actual charge).
If you cancel 48hrs before your reservation you may receive a refund of your deposit/purchase. If you cancel any time within 48hrs of your reservation you will not be refunded your deposit. There are no refunds nor credit for no shows. Please understand that there are no exceptions to this cancellation policy.
Cash, Zelle, Wire Transfer, VISA, Mastercard, American Express and Discover are the preferred methods of payment for rental fees and damage deposits (for Cash, Wire Transfer, and zelle a credit card must still be on file). For zelle, wire transfer and credit card name must match the drivers license. Personal & business checks are not accepted.
Fuel & Tolls
The renter is responsible for all parking, traffic, speeding or other tickets or violations issued while the vehicle is being rented and must pay for any fees, penalties, towing charges, or impound costs.
An additional fee starting at $250 may be charged in case the lodger leaves the property dirty or damaged.
Cancellations within 72 hours before reservation date get a full refund.
Cancellations within 48 hours before reservation datewill get a 50% refund.
After those dates the value will not be refunded.